Term & Conditions

The terms and conditions listed below apply to all purchases of products via These Terms and Conditions and any purchase agreement entered into on the site are subject to substantive United Arab Emirate laws and regulations, specifically the laws of Emirate Dubai.
By placing an order, the customer accepts these Terms and Conditions, which are verifiable at all times at We urge you to go through them thoroughly. We hope you will enjoy our digital services.
  • Moonstone Portal maintains the website
  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.


Sign-up vouchers are one-time redemption codes per customer and cannot be redeemed in conjunction with any other promotions.


All prices are listed in AED (excluding VAT, VAT will be included on checkout page) In addition to the order total (including freight charges) a fee to cover expenses for import duty and VAT/tax will be charged when delivering the items to you. The fee must be paid before the goods are handed over. For information on local import duty and local VAT/tax please check with your local tax and customs authorities. We reserve the right to change our prices with immediate effect and without prior notice. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.
Free shipping may be offered in connection with campaigns. Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.
Moonstone Accessories process payment via Telr with the following cards: VISA and MasterCard.


Moonstone Accessories encrypts all of your card data with SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with telr ePayments, who handles payments for purchases made on This is due to the requirement from telr ePayments that the page must be secure and the information encrypted.


1. You can order online at any time you wish. We process your orders Saturday to Thursday. For Any orders placed on Friday or Saturday, the order processing procedure will begin from Sunday. For Any orders placed on a public holiday followed by Friday through Thursday, the order processing procedure will begin the very next day. For Any orders placed on a public holiday falling on a Saturday, the order processing procedure will begin from Sunday.


Moonstone Accessories is subject to the UAE law on Processing of Personal Data and all handling of personal data is conducted in accordance with this Act. By making a purchase on you accept our personal data protection policy. Moonstone Accessories collects data about you in different ways strictly regarding your preferences on It is important to Moonstone Accessories that your personal data is stored securely and is confidential. Access to all registered user data on is limited to trusted employees of Moonstone Accessories and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the users’ rights. However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Moonstone Accessories does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk. Moonstone Accessories does not transmit or sell to third parties information that can be related to you without your explicit permission.


We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Cookies may be used for the following purposes:
  • to improve our website’s usability and to personalize the website for you.
  • to analyze the use of our website, including to gather statistics about visitors.
  • in the administration of the website, including to enable the use of any e-commerce facilities.
  • targeted advertising from us and third parties.

By using our website, you consent to our use of cookies.

You can find more information on how we use cookies, including how to disable cookies, here (


In connection with purchases on our website, Moonstone Accessories requests the customer’s name, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 365 days.


You may voluntarily choose to register your e-mail address on a mailing list with Moonstone Accessories by signing up , our customer club, to receive regular news updates and other information from Moonstone Accessories. You can subscribe to and unsubscribe from this service at any time, free of charge. (


The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Moonstone Accessories reserves the right to update and revise the Terms and Conditions without prior notice or information. Significant changes will be made public on


Kindly contact us for any assistance, or to resolve any queries, regarding the product and/or our services.
We will be at your service on telephone from Saturday 10:00 to 17:00 and Sunday to Thursday to 9:30 – 17:30